Frequently Asked Questions

Following are answers to frequently asked questions regarding sales, payment, and license of Tunesona. If you still have any more queries, you are more than welcomed to contact us.

1. Is it safe to purchase products from your website?

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, use our products, or place an order online.

2. What ways can I pay for my purchase?

We accept major mainstream payment methods. You can choose one at your convenience. PayPal, UnionPay, JCB, Diners Club, Discover, American Express, VISA/MasterCard, Alipay, etc.

3. What if I purchased the wrong product?

Please contact with Tunesona customer service, we will help you change it to the correct one that you need.

4. How can I get access to the latest version of your product?

In general, our product iterations are automatically updated to the latest version. If not, try to clear the cache. For mobile users, if you have this problem, here are the guides for reference: iPhone and Android.

5. Where can I use Tunesona?

Tunesona provides portable online tools for music creation. Users will have access to AI-powered music composition tools, allowing them to generate original tracks quickly and easily — all in their browser.

6. How to apply for a refund if I am not satisfied with the purchase?

Tunesona provides a 30-day Money Back Guarantee. You could refer to here: https://www.tunesona.com/refund-policy/

8. How can I register for my purchased products?

Please click the "log in" icon, use your email account and the password you received in your order notification email to log into your membership account for full features.

If you signed up for a membership account already, your benefits will be bound to your current account once you finish payment (without password notification in your email inbox).

For any other situation, please contact the support service or enter Discord channel for quick and effective help.

9. Why did I not receive my registration information information after checking out the order?

Generally, you will receive an email with the registration information within 1 hour. If you could not find it in the mailbox and spam folder, kindly contact us via Support Center attaching the payment receipt, we will reply to you as soon as possible.

10. Can anyone join the Discord Tunesona official channel?

Yes. If you are having difficulties finding us on Discord you can click on it here. Once your account on Discord has been verified you will be able to interact with other Tunesona users just like you!

11. Can I cancel an order after placing it?

We do not support order cancellation after the successful processing of the order. However, there are circumstances under which refunds can be issued. For more about this, please check our Refund Policy. Or you can contact our support team.

12. How to delete my account?

Tunesona Member Center -- My Account -- Account Security -- Account cancellation -- Click the"get" icon to get a verification code -- Confirm.

13. How can I reset my password?

Please enter your Tunesona Member Center -- Find My Account -- Account Security -- input current password and your new password -- Click Confirm